Returns & FAQ
Because every piece at Midnight Veil Designs is born from passion and freshly crafted to order, standard made-to-order stores typically do not accept general returns or sizing-related returns. But we do things differently here. We want you to wear your shadows with absolute confidence, so we choose to offer a flexible refund policy that sets us apart from the rest:
Please read below for more details:
- 30-Day Window: You must contact us to request a return or refund within 30 days of the day your item was received.
- Item Condition: To be eligible for a refund, items must be returned to us unworn, unwashed, and in their original packaging. Items showing signs of wear or any damage cannot be accepted.
- Return Shipping: Unless the item arrived damaged or faulty, buyers are responsible for covering their own return postage costs. Do not mail the item back to the manufacturer address on the package; you must contact us first to receive the correct return address.
- Shipping & Customs Fees: Please note that original shipping charges, delivery fees, and any local import taxes or customs duties are strictly non-refundable. Only the purchase cost of the item itself will be credited back to your account.
Please get in touch with us via our Contact Form with your order number to discuss your return and receive shipping instructions.
How to Initiate a Return
Please do not send your item back to the manufacturing address printed on the shipping label. Instead, please reach out to us directly via our shop's Contact form with your order number. We will then provide you with the correct return shipping address.
Please note: Unless an item arrives faulty or defective, buyers are responsible for covering their own return shipping costs.
Return & Refund Q&A
Can I get a refund if I ordered the wrong size or changed my mind?
Yes. While almost all other made-to-order brands strictly refuse general returns or sizing-related returns, we want our community to love their touch of midnight magic. You can request a refund within 30 days of receiving your item, provided it is completely unworn and unwashed.
How do I request a refund?
Please do not mail the item back to the supplier address on the package. To start a return, drop us a message through the Contact page on our site Share your order number and the reason for your return, and we will send over the correct instructions.
Do I have to pay for return shipping?
- For size changes & change of mind: Yes, you are responsible for paying the return postage to send the item back to our studio.
- For damaged or faulty items: If a design arrives defective or damaged, our trusted production partners have you covered. Simply contact us with a clear photo of the issue within 30 days, and we will arrange a replacement or refund immediately at no cost to you.
What items cannot be refunded?
We cannot accept returns or offer refunds for:
- Any apparel that has been worn, washed, or marked.
- Any request made more than 30 days after delivery.
- Completed donations.
How long does it take to receive my refund?
Once your unworn item arrives safely at our address and is checked over, we will process your refund. It typically takes 3 to 10 business days for the funds to safely reappear in your original payment method, depending on your bank.
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes into production.
Once your order has entered production, it cannot be cancelled or changed, but it may be eligible for a return or resolution once received, subject to our refund policy below.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged / Quality Issues
If a design arrives defective or damaged, our trusted production partners have you covered. You have 30 days from delivery to address any quality issues.
For the fastest resolution, please contact us via our Contact Form and include:
- Your order number.
- Clear photographs demonstrating the quality issue of the print or the damaged area of the item.
The most optimal pictures are taken on a flat surface, with the product tag and the print error clearly displayed. Approved quality claims will receive a replacement or refund immediately at no cost to you.
Processing Times
- PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 3 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
We have production partners for our T-shirts across the globe, meaning we can deliver your items efficiently worldwide. However, international orders may be subject to import taxes, duties, and other customs charges.
If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of Record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com. While they support our standard backend infrastructure, all change-of-mind and sizing returns under our special 30-day policy must be authorized by contacting us directly first.